Last updated: 18 December 2017
Welcome to the Eden Valley Biodynamic Wool site — we’re so glad you could visit. Our site is provided as a service to our customers.
Agreement and updates to this document
Your use of the site constitutes your agreement to follow and be bound by the terms outlined below. We reserve the right to update or modify these terms at any time without prior notice. For this reason, we encourage you to review this page whenever you use our site. Please use our site only if you agree to these terms.
Shipping and refund policy
Postage will be calculated at the checkout depending on the size of the wool order and the destination.
Your order will be sent in an Australia Post bag. The tracking number will be emailed to you following dispatch.
Your order will be sent as soon as possible (within three working days). You will be notified by email when your order has been sent.
We are situated in regional Western Australia where the postage system is slow. There may also be delays due to public holidays. Please be patient, after all our wool has taken 12 months to grow!
Express is an option for a speedier delivery, however this will attract an added fee. Please email firstname.lastname@example.org before making your order for more details about this.
Please note that we will deliver to one address per order.
We have put a lot of work into our wool from the breeding and the growing, to the small home business that we have created on farm. Please be aware that there are natural colour variations in plant dyes between seasons and dye lots. Colours will also vary slightly from the photographs on this website.
If your order for some reason is damaged, please email email@example.com and attach a photo of the product in question within 7 days of receipt. If the fault is ours, we will cover return postage and credit your payment provider account.
If you simply change your mind, we will accept clean, unused, packaged and labelled wool returns up to 21 days from the purchase date with return postage the responsibility of the customer. A refund payment will be made into your payment provider/gateway account once we have received the wool and verified its condition.
At Eden Valley we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.
We collect the following personal information, which is provided by you when creating an account with us: your name; contact information including your email address; demographic information such as postal code, preferences, and interests; and other information relevant to improving our visitors’ experience. We require this information to provide the best service we can to our customers, as well as for internal record keeping, promotions, and for website customization. Only authorised employees, agents and contractors (all under agreement to keep information secure and confidential) have access to your personal information. We promise never to share or sell your information with other parties or companies, including overseas recipients. All emails distributed from this site allow you to opt out of further mailings at any time.
You can view and edit your personal information by logging in to your account, or by contacting us directly.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we take all reasonable precautions and follow industry standard practices to keep your information from being inappropriately lost, misused, accessed or disclosed without our permission, altered, or destroyed. Payment information you have provided us is encrypted using secure socket layer technology (SSL).
Google Analytics, tracking technology and cookies
Google Analytics transmits traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
If you have a privacy complaint, please report it to us.
Terms of Service
You acknowledge and agree that our website and the products on it may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Our content may not be sold, reproduced, or distributed without our written permission. Any further rights not specifically granted herein are reserved.
All content on this site, including but not limited to photography, text, and graphics, is the property of Eden Valley Biodynamic Farm Pty Ltd. Any use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized by Eden Valley Biodynamic Farm Pty Ltd by way of prior written consent.
This website and the materials and products on this site are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Eden Valley does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Eden Valley does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of liability
Eden Valley shall not be liable for any special or consequential damages that result from the use of (or inability to use) the materials on this site or the performance of the products, even if Eden Valley has been advised of the possibility of such damages.